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Delivery and Returns

Shipping and Returns

1. Order Processing and Tracking

  • Processing Time: Orders are assembled and handed over to the carrier standardly within 1–3 business days from the moment payment is cleared.
  • Tracking: Once your package has shipped, you will receive an automated email containing your tracking number and a direct tracking link.

2. Shipping Methods and Costs

We ship across Poland and to selected European countries. All orders are processed exclusively after full advance payment (prepaid orders).

How shipping costs are calculated: The shipping rate depends on:

  • The destination country,
  • The total weight and dimensions of the ordered products,
  • The selected shipping method.

Where to find the final cost: The exact, total gross shipping cost is calculated automatically and displayed in the cart after adding products and selecting the destination country and address—before final confirmation and payment.

Available delivery options

  • Poland: Parcel lockers (Paczkomaty) and courier delivery directly to the specified address.
  • Europe / EU Countries: International courier delivery directly to the specified address.

3. Right of Withdrawal (Returns)

In accordance with the Consumer Rights Act and EU directives, you have the right to withdraw from the sales contract without giving any reason within 14 calendar days. The withdrawal period begins on the day you or a designated third party (other than the carrier) takes physical possession of the goods.

How to make a return step-by-step

  1. Notify us: Send your declaration of withdrawal by email to contact@larubawear.com or include a printed withdrawal form inside the return parcel.
  2. Pack and secure the goods: Ensure the returned products are properly packaged and protected for transit.
  3. Ship the parcel: Dispatch the package without undue delay, and in any case no later than 14 days from the date you notified us of your withdrawal, to the following address:

Return Address:

Laruba Wear

ul. Storczykowa 6, 76-251 Kobylnica

Poland

Email: contact@larubawear.com

Return Terms

  • Return Shipping Costs: The direct cost of returning the goods is borne by the Buyer.
  • Product Condition: The consumer is liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the items.
  • Important: We do not accept cash-on-delivery (COD) parcels or packages sent to parcel pickup points without prior authorization.

4. Refunds

We will refund all payments received from you (including the original standard shipping costs—up to the amount of the cheapest standard delivery option offered by the store) without undue delay, and no later than 14 days from the date we receive your withdrawal notice. We reserve the right to withhold the refund until we have received the goods back or until you provide proof of having sent them back, whichever occurs first. Refunds will be processed using the same payment method used in the initial transaction, unless you explicitly agree to a different method that incurs no additional fees for you.

5. Complaints and Product Conformity

All products sold by us are covered by statutory seller liability for non-conformity of goods with the contract:

  • If the delivered item has a manufacturing defect, was damaged in transit, or does not match the description, contact us at contact@larubawear.com.
  • In your message, please provide your order number, a brief description of the issue, and clear photos of the defect.
  • We will process your complaint within 14 days of receipt and notify you of the next steps (repair, replacement, price reduction, or full refund).